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FAQ

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Where can I get directions to each resort?

For more information about how to get to our resorts, please visit our locations page!

When are the check-in and check-out times?

Check-in Time – Begins at 3:30 p.m. Check-out Time – 11:00 a.m., but you can stay and play until 5 p.m.

Do your packages include alcohol?

No, alcohol is not included, however soda, juice, coffee and tea are included during breakfast and dinner.

How do you get in the Champagne Towers?

The entrance to the Champagne Whirlpool is on the fourth level. You step down into the whirlpool bath.

Do we have to pay rental fees for roller skates, tennis rackets, etc.?

Rental fees are not required for these activities.

What is the cancellation policy?

To obtain a refund, cancellation must be made 5 days or more prior to arrival. A cancellation less than 5 days prior to arrival will result in a forfeit of deposit. Other cancellation requirements may apply. Call for complete details.

What is the deposit policy?

To confirm your reservation, a $100 deposit must be placed on your reservation. Other deposit requirements may apply. Call for complete details.

How old do you have to be to stay in the Land of Love? Are kids allowed?

While true love has no age limit, you need to be 18 to stay at our resorts and 21 to enter our nightclubs. To ensure your stay is the most passionate and romantic it can be, all 3 resorts are couples-only.

Is there WiFi in my suite?

Love isn’t the only thing in the air- WIFI is too. Available in your suite and across the property!

Not So Frequently Asked Questions....

  • What is a Daily Resort Fee?

    We have combined our most widely used services and amenities in one inclusive resort fee to provide our guests with the very best experience during their stay in the Land of Love. We want to continue to make Cove Haven Entertainment Resorts your first choice for a romantic destination getaway so we’ve included everything you enjoy in the Land of Love.

    • Unlimited wireless internet access in our cafés and guest rooms
    • Complimentary filtered water and reusable water bottle, using our new filtration systems located throughout the resort
    • In-suite coffee maker
    • Live, nightly entertainment
    • Tickets to our headline entertainment and special events
    • CXO led activities
    • Equipment and maintenance of resort activities including boats, snowmobiling, snow tubing, archery, bicycles, miniature golf, fishing, tennis and more – see website for complete list
    • Laser Tag
    • Resort shuttles at Paradise Stream (to Mount Airy Casino) & Cove Haven Resort (on property)
    • Concierge service at our Front Desk
    • Hors d’oeuvres before dinner
    • Local and toll free calls
    • Fitness center facilities and equipment, including tanning beds
    • Indoor and outdoor pools
    • Champagne Toast at dinner on Tuesdays and Thursdays
    • Shuttles to and from bus stop

    The resort fee of $25 plus tax per occupied room is a daily charge. This charge will be automatically billed to your guest room account and is subject to change. Valid for all reservations confirmed on/after December 1, 2015.

  • What should I pack to wear?

    Pack the clothes you feel comfortable in! There is no dress code for dinner, however we ask men to refrain from wearing hats and sleeveless shirts. We also request no swimsuits in the restaurant or night club. You may want to bring dress-up clothing for an evening if you want to be more formal. Bring swimsuits, sneakers, golf shoes, shorts/sweatpants, T-shirts/sweatshirts, and anything else you like to “play” in as we have a wide variety of on-property activities!

    Here’s a breakdown of the average temperatures during the seasons:

    December-January-February | Average High 35, Low 21
    March-April-May | Average High 57, Low 38
    June-July-August | Average High 80, Low 59
    September-October-November | Average High 61, Low 42

  • What is the seating like in the Restaurant?

    Generally couples are seated with other couples – it’s a great way to make friends and share stories, perhaps stories about how you met. However, upon request, you and your loved one can now enjoy romantic breakfasts and dinners at the comfort of your own private table.

  • Do all the rooms have bathrooms and showers?

    Yes, and they are luxurious!

  • Do you have gambling?

    No, however  you can enjoy the excitement of Mount Airy Resort and Mohegan Sun at Pocono Downs – both are only a short drive from any of our locations!

  • Do you offer room service?

    Although we don’t offer traditional room service, Spooner’s Café can have your care package delivered with a side of love straight to your suite for a nominal fee.

  • Are Kosher meals available?

    Yes, the Kosher Meals we have at each resort are from Kosher Foods & More. Example of Dishes offered (Dishes may vary between resorts):

  • Is there a bus line that travels to the Land of Love?

    Yes! The following informations provides you with details:

    Cove Haven Resort – pickup in Hawley, PA
    Shortline Bus Co. (out of NYC) – toll free 800.631.8405
    New York – 212.736.4700
    Hawley – 570.226.8801

    Paradise Stream Resort – pickup in Mt. Pocono, PA
    – Greyhound – 800.231.2222
    Martz Trailways – 570.839.7611
    Tip! Coming from NYC? The best bus service to use is Martz Trailways. Greyhound drops off in Stroudsburg so you’d need a second bus to travel to Mt. Pocono.

    Pocono Palace Resort – pickup in Stroudsburg/Delaware Water Gap, PA
    – Greyhound – 800.231.2222
    Martz Trailways – 570.421.3040
    Tip! Last pickup for Pocono Palace is at 11:30PM. If you need to be picked up later call Pocono Cab 570.424.2800.

  • What is the weight limit of the Champagne Towers?

    There is no limit.

  • Do you make snow all year round?

    It’s a little hard to make snow in the summertime, but when it’s cold enough in the winter months, we do make snow for our guests at each resort!

  • Do you allow pets at your resorts?

    While we’re fond of our furry, four-legged friends, we can only allow Service Dogs with appropriate documentation provided by incoming guests.

    There are local puppy spas & kennels by each of our resorts and our Call Center Agents would be more than happy to direct you to them!

  • Are there Irons and Ironing Boards in the suites?

    Yes, each suite has its own iron and ironing board.

  • Are there hair dryers in the suites?

    Yes, each suite has its own hair dryer.

  • Are kids allowed?

    To ensure your stay is the most passionate and romantic it can be, all 3 resorts are couples-only.

  • Is there a microwave in my suite?

    There are plenty of ways to heat things up in your suite! But there is not a microwave.

  • Is parking free?

    Yes, parking is free at all three resorts.

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