To our valued guests,
Cove Haven, Pocono Palace, and Paradise Stream are open and looking forward to serving our guests. In light of changes to state guidelines made on July 15th, 2020, by Governor Tom Wolf, we’ve had to make some updates. Please see below for the most current breakdown of the Land of Love guest experience:
- The Call Center will now be open from 9:00 AM to 9:00 PM, Monday-Friday, and 9:00 AM to 5:00 PM, Saturday and Sunday.
- Breakfast and dinner service will continue as normal in the dining room during regular hours. Reservations required.
- Live entertainment will now be indoors at each resort. Social distancing guidelines will be enforced to ensure the safety of our guests.
- Live entertainment will also occur in the dining room all during dinner hours
- At this time, we are not allowing guests without a reservation at our resorts to see our live entertainment. We are continuing to work on promoting social distancing and have limited nightly entertainment to in-house guests only.
- To-go drinks can be ordered without a meal.
- If guests wish to purchase alcohol but have not purchased a dining room meal, select items from the café menu will also be available for purchase to validate the subsequent purchase of alcoholic beverages.
- Indoor bar service will be limited. Service will be take-out or delivery only. Check your Hotspot for details.
- The resorts have added back select indoor activities. Reinstated indoor activities include:
- Cove Haven- billiards, air hockey, tennis, racquetball, indoor archery
- Paradise Stream- indoor pool, racquetball, fitness room, billiards, air hockey
- Pocono Palace – indoor pool, air hockey racquetball, billiards, fitness room
- Select outdoor activities are available. Please call us directly to learn which activities are available.
- CXO Activities are limited. Hours and availability are weather dependent.
- The resort fee ($25) is being waived on stays happening through November 30th.
- Gift shops are open with limited hours.
- The spa building is open at Pocono Palace and Paradise Stream with limited hours. Please contact us directly regarding availability.
- The Spa building at Cove Haven will be reopening in the near future.
- The Key Around Club is not currently available to guests but will be reinstated in the future.
- The Cove Club is not currently active but will be reinstated in the future.
- All guests must wear masks in public spaces at the resort.
- This includes the lobby- guests not wearing masks will not be allowed to check-in or utilize guest services.
- Daily housekeeping services will be unavailable at Cove Haven occupied suites to reduce contact between guests and staff.
- Items can be replenished upon request by dialing 0 to reach Guest Services. A member of our staff will deliver your items and leave them outside of your door.
- Water refill stations are not available at this time to aid in the prevention of spreading disease via use of refillable water bottles.
Additionally, we will continue to perform the same strong cleaning procedures we have always used in preparing our suites for our guests. We want you to be able to enjoy a much-needed romantic getaway, but we want to make sure it’s done as safely as possible.
Please remember we are continuing to react in real time to the many changes that have occurred since the start of the pandemic and some of what we are able to offer is limited by state-imposed guidelines. We thank you for your patience and understanding during these unprecedented times.
The Land of Love