To our dearest guests,
Cove Haven, Pocono Palace, and Paradise Stream are open and looking forward to serving our guests. The Call Center will now be open from 9:00 AM to 7:00 PM, Monday-Friday, and 9:00 AM to 5:00 PM, Saturday and Sunday, so we can assist guests with planning their future romantic getaways.
Our resorts are completely committed to the safety of our guests and our team members. Although businesses are permitted to reopen by order of Governor Tom Wolf, we believe in practicing as many safety precautions as possible to ensure COVID-19 does not spread. For the foreseeable future, the following guidelines will be in place:
- Breakfast and dinner will be delivered to your suites
- Alternative menus are being offered at this time
All indoor and outdoor activities, along with activity areas, nightly entertainment, on-site Spas, and CXO activities are being shut down to assist with social distancing
- The resort fee is being waived for all guests
- Gift shops will remain open at Pocono Palace and Paradise Stream, but with limited hours.
- All guests must wear masks in public spaces at the resort
- This includes the lobby- guests not wearing masks will not be allowed to check-in or utilize guest services.
- Housekeepers will not enter suites if a cleaning service is requested but guests are in the room
Guests must leave the room to receive a Housekeeping service
- Rooms will be rotated between guest usage
Additionally, we will continue to perform the same strong cleaning procedures we have always used in preparing our suites for our guests. We want you to be able to enjoy a much-needed romantic getaway, but we want to make sure it’s done as safely as possible.
We thank you for your understanding and patience during these difficult times and hope to you all again in the near future.
X’s and O’s,
The Land of Love